Home News e Sentenze Contratto non richiesto e voluto: il Giudice di Pace riconosce il risarcimento del danno.

Contratto non richiesto e voluto: il Giudice di Pace riconosce il risarcimento del danno.

servizi-non-richiestiContratto non richiesto e voluto: il giudice di pace di Pisa riconosce un risarcimento a una cliente che aveva sottoscritto e disdetto nei termini di legge una utenza, perché l’azienda erogatrice del servizio non aveva accolto la revoca.

Quando una società della luce e del gas ti impone un contratto che non hai scelto, e ti distacca dal tuo fornitore storico, ti procura uno «stato di apprensione» che deve essere sanato. E così il Giudice di Pace di Pisa riconosce alla cliente vessata e usurpata un risarcimento forse non altissimo – 500 euro –  ma importante sul piano simbolico.

Peraltro vince in giudizio una giovane cittadina italiana, originaria di un Paese dell’Est, che non ha voluto arrendersi al sopruso. Si è affidata all’avvocato Giovanni Longo all’associazione Confconsumatori, e alla fine l’ha spuntata. La società Green Network Spa, che il Giudice di Pace condanna perché «in malafede», ha dovuto versare altri 960 euro per le spese legali. Annullate infine le due fatture che la società voleva fossero pagate, pari a 376,75 euro.

Nella sua sentenza, il Giudice di Pace nota che queste società, questi fornitori di servizi svolgono una «attività seriale». Vanno a caccia di nuovi abbonati in modo serrato, tambureggiante. E questo loro atteggiamento crea dei «meccanismi» che finiscono con il ledere i diritti dei consumatori, come è successo nel caso in esame.

La ragazza dell’Est inizialmente accetta l’offerta della Società. Poi però si pente ed esercita in tempo, entro i termini di legge, il diritto di ripensamento. Dunque questo contratto di fornitura – scrive il Giudice – non si è mai «perfezionato» e non esiste sul piano giuridico. Eppure la società della luce e del gas forza la mano dando comunque esecuzione al contratto soltanto abbozzato.

La cliente protesta, minaccia le vie legali. Ma la Società – che per cinque mesi ha fornito metri cubi di gas e kilowatt di luce – a quel punto passa all’incasso. Invoca una delibera dell’Autorità per l’Energia che – nella sua interpretazione – impone il pagamento di una fornitura che è stata comunque assicurata. Dunque emette fatture per 376,75 euro e minaccia «atti esecutivi» nel caso la cliente rifiuti di pagare. Più avanti fa sapere che si accontenterà di 136,67 euro.

Ma la ragazza non paga neanche la bolletta scontata, ed ora il Giudice di Pace azzera tutte queste fatture per un vizio di origine. La cliente ha ricevuto e usato il gas e la luce della società, certo, ma questo è avvenuto «senza il suo consenso». Anzi, addirittura «contro il suo consenso». Quanto alla delibera dell’Autorità, questa può valere nei rapporti tra aziende del settore energia, ma non vincola una persona il cui diritto è stato leso.

Il Giudice di Pace riconosce che la società della luce e del gas, a un certo punto permette alla donna di tornare sui suoi passi e di riallacciarsi al precedente fornitore. Ma questo avviene solo cinque mesi dopo la prima contestazione della cliente, in modo tutt’altro che tempestivo.

Il Giudice di Pace – che in genere decide in tempi rapidi – è competente sui diritti dei consumatori per le controversie entro i 5000 euro. Peraltro la cliente usurpata ha avuto la possibilità di difendersi a Pisa, nella sua città, così limitando le spese.

sentenza servizi non richiesti

http://www.repubblica.it/economia/2016/09/05/news/contratto_della_luce_non_richiesto_c_e_il_danno_esistenziale-147215804/

http://www.gonews.it/2016/08/24/luce-gas-non-richiesti-niente-bolletta-cliente-risarcito/

 

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